Refund policy

 

Overview

We want customers to have a clear and fair process when a purchase does not work out. This Return and Refund Policy applies to eligible products purchased directly through blackdiamondequipmenta.shop and delivered to a United States address. It does not apply to items purchased from another seller or marketplace.

30-day return window

You may request a return within 30 calendar days after the carrier records the order as delivered. To be eligible, the item must be in substantially the same condition in which it was received, unworn or unused except for a reasonable inspection, and returned with its original packaging, accessories, manuals, and proof of purchase. Removing only the outer shipping packaging does not by itself make an item ineligible.

Do not send a return without first contacting us. Email info@blackdiamondequipmenta.shop with your order number, the item you wish to return, and the reason for the request. We will review the request and, if eligible, provide return instructions and the correct return destination. Returns sent to an address not provided by us may be delayed or rejected.

Damaged, defective, incorrect, or missing items

Inspect your order promptly after delivery. If an item arrives damaged, defective, materially different from its description, or incorrect, contact us as soon as reasonably possible and preferably within seven days of delivery. Include clear photographs of the product, packaging, shipping label, and the affected area when available. We may request additional information reasonably necessary to confirm the issue.

For a verified seller error or qualifying defect, we will offer an appropriate remedy under applicable law, which may include replacement, repair, a full or partial refund, or another mutually agreed solution. We will pay reasonable return shipping costs when we require the return of a damaged, defective, or incorrect item.

Change-of-mind returns

For an eligible return based on preference, fit, or another change of mind, the customer is responsible for the return shipping cost. We recommend using a trackable service and retaining the receipt. Original standard shipping was provided free and will not be deducted from the refund. Expedited or optional shipping charges, if a separately requested service becomes available, are not refundable unless the service was not provided or the law requires otherwise.

Items that cannot be returned

Unless defective or otherwise required by law, we do not accept returns of:

  • personalized, custom-made, or made-to-order products;
  • perishable goods or products with a materially limited useful life;
  • sealed personal-care, hygiene, or intimate goods after the seal has been broken;
  • gift cards, downloadable products, or other non-returnable digital content;
  • hazardous materials, flammable liquids, or gases;
  • items marked “final sale” before purchase, except where a return right cannot legally be excluded; or
  • items materially altered, damaged through misuse, or missing components for reasons not caused by us.

Exchanges

The fastest way to obtain another size, color, or product is generally to return the eligible item and place a new order after the return is approved. If we offer a direct exchange for a particular item, availability is not guaranteed until the replacement is processed.

Refund review and timing

After a return reaches the designated facility, we will inspect it and notify you whether the refund is approved. Approved refunds are issued to the original payment method, normally within 10 business days after inspection. Your bank, card issuer, or payment service may need additional time to post the credit. We do not issue store credit instead of a legally required cash or payment-method refund without your agreement.

If more than 15 business days have passed after we confirmed approval and the credit is not visible, contact info@blackdiamondequipmenta.shop. Refunds may be reduced only for a disclosed, lawful reason, such as material loss in value caused by handling beyond what was reasonably necessary to inspect an item.

Cancellations before shipment

You may request cancellation by emailing info@blackdiamondequipmenta.shop promptly. We will make reasonable efforts to stop processing, but a cancellation is not guaranteed after fulfillment begins. If the order has shipped, the standard return process applies. If we cannot ship within the promised time, we will notify you and provide the choice to consent to the delay or cancel for a full and prompt refund as required by U.S. law.

Chargebacks and unresolved concerns

Please contact us first so we can review and resolve a concern. Nothing in this policy limits any non-waivable right to dispute an unauthorized or qualifying charge with your card issuer or to use a remedy available under applicable consumer law.

Bundles, gifts, and promotional items

If products were sold together as a bundle, the refund may reflect the price actually paid for the returned portion rather than the item’s individual list price. A free promotional item that was conditional on the purchase must also be returned in substantially original condition, or the ordinary value disclosed for that item may be deducted where lawful. A gift recipient may request a return, but refunds are normally issued to the purchaser’s original payment method unless the law or the payment provider permits another method.

Condition assessment and reasonable deductions

Trying on apparel or footwear indoors for fit, opening packaging carefully, and inspecting ordinary features will not by itself prevent a return. We may refuse or reduce a change-of-mind refund if an item shows wear, washing, odors, stains, missing tags or components, unauthorized repair, or damage beyond what was necessary to examine it. Before making a material deduction, we will explain the reason and the amount. No deduction will be made for a condition caused by an undisclosed defect or our fulfillment error.

Return transit and proof of shipment

Until a change-of-mind return reaches the designated return facility, the customer should retain tracking and proof of tender to the carrier. We are not responsible for a customer-arranged return lost because it was sent without reasonable tracking, sent to an unauthorized location, or inadequately packaged. This allocation does not apply when we supplied a prepaid label and selected the carrier, except to the extent a loss was caused by the customer’s unreasonable packaging or conduct.

Refused and unclaimed deliveries

Refusing delivery or failing to collect a package does not automatically complete a return. Contact us so the shipment can be identified and reviewed. After the package is received back, we will apply this policy. Reasonable carrier charges caused solely by an incorrect address, unjustified refusal, or failure to collect may be deducted from a voluntary return refund only when lawful and disclosed; no such deduction applies to a verified defective, incorrect, or unlawfully delayed order.

Mandatory consumer rights

This policy is intended to supplement, not replace, rights available under federal or state consumer law. If a rule gives you a longer period, a different remedy, or a refund that cannot be conditioned on return shipping, that rule controls. We may ask for information reasonably necessary to verify a claim, but we will not impose a procedure that unlawfully prevents the exercise of a consumer right.